General Inquiry
Is there diacetyl in HIGO?
There is no diacetyl in our products, and all our products are certified safe for use.
How to authenticate my HIGO?
Please click link CONTANT > AUTHENTICATE to verify your device.
What is the minimum age to purchase HIGO?
You must be of legal smoking age in your state/country.
Who is Higo?
Since 2010, HIGO has been making an effort on innovative products via a smart heating system. Meanwhile, we discover the need for fresh tastes and more flexible ways of vaping are thriving year by year. To get better tastes and transfer a repeatable experience to our customers, the products have been obedient to the keywords of HIGO: enjoyment, reliability and experience. After thousands of experiments, we found methods of making our products with high-quality materials, pure taste, and delicate design, only to present you with products that will surely meet your demand.
What are the main ingredients of e-liquid?
The main ingredients we used in our e-liquid: food grade or pharmaceutical grade propylene glycol and vegetable glycerin, natural & artificial flavors, and nicotine (except for nicotine-free products).
What are the HIGO Warranty and Return Policy?
1.Please check if the charger can work normally, and if the charger is abnormal or can’t output a 5V voltage, resulting in a failure to charge the device. 2.Please check if the charging cable is normal or whether there is any grime attached to the USB port, change another cable for test. 3.Please check if the LED indicator on the device is normal during charging, please refer to User Manual. 4.If the device hasn’t been charged when it’s not used or “low battery” for a long time, the battery will be over discharged and damaged, and the battery can’t be recovered after charging for 10-15 minutes, please unplug the charging cable.
PAYMENT INFORMATION
When the order payment is taken of my bank account?
Once you complete your purchase on the HIGO Vape website, the payment will be processed immediately. You should see the deduction reflected in your bank account or payment method shortly after your order is confirmed.
What is wishlist?
A wishlist on HIGO Vape allows you to save your favorite products for future reference. You can easily add items you like and revisit them later when you’re ready to place an order.
What should I do if I receive a damaged or wrong product?
If you receive a damaged or incorrect HIGO Vape product, please contact our customer service team within 7 days of receiving your package. We will guide you through the return or exchange process and ensure you get the correct items as quickly as possible.
Can I change or cancel my order?
If you need to change or cancel your HIGO Vape order, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request. Once an order has been dispatched, changes or cancellations may no longer be possible.
What is "package tracking" in my orders?
"Package Tracking" allows you to monitor the status and location of your HIGO Vape shipment. Once your order has been shipped, you will receive a tracking number and a link to follow your package until it arrives safely at your address.
